Discover The After-sales Growth & Improvement Program:
- Understand the Opportunities that lie within the After-Sales Department.
- Understand the Challenges that lie within the After-Sales Department.
- Understand WHAT the Customers EXPECTATIONS are when interacting with the After-Sales Department.
- Understand WHERE these EXPECTATIONS are coming from and WHY it is CRITICAL to Adopt and Adapt to these Expectations.
- Understand HOW on-going and relevant Coaching of the Fundamental Skills for Service Advisors & Managers are required for success in any After-Sales Department.
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