CX Tools.

Enabling companies to live the omnichannel experience of their own Clients

Our Mystery Shopping studies reveal the real customer perception of your brand, service, and pricing.

​With these insights, you can improve customer satisfaction and sharpen your competitive edge.

Gain competitive advantages through Mystery Shopping!

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Leading the Future of Automotive Mystery Shopping with Expertise in Electric Mobility and AI-Powered Solutions

Jotoliveira, Lda./World Shopper stands out for its extensive experience in organizing Mystery Shopping studies, which began in 1993 and are focused on the automotive retail sector, trucks, and motorcycles. With over 80,000 visits conducted at Dealerships, Used Vehicle Operators, Workshops, Rental Companies, Rent-a-Car businesses, and Roadside Assistance Companies, both in Portugal and internationally, the company has built unparalleled expertise in the sector.

This experience, accumulated over more than three decades, is further strengthened by a constant drive for reinvention and the integration of cutting-edge technologies. In particular, the combination of expertise in generative artificial intelligence and electric mobility has exponentially enhanced World Shopper’s Customer Experience (CX) and Market Research solutions. These innovations not only ensure effective adaptation to the current demands for productivity but also address the challenges posed by the energy transition phenomenon.